Determining Why Your Page Will Not Load
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If you find yourself unable to reach your Web site, please make a note of any and all error messages that you may encounter. These will be invaluable to us in determining where the problem is occurring. If you do not get an error message, then simply wait until the action times out, if possible, and tell us so when you contact us.
Helpful Hints:
- Try clearing out the 'Cache' of temporary internet files and the 'History' folder on your Web browser, since these can result in the viewing of older, non-updated versions of your Web site. Also, try hitting the 'refresh' or 'reload' button a few times.
- Try entering the IP address for your account and see if this brings the account up. For instance: to look at theEarchitect.com web site by its IP address you would type Http://66.34.8.76/ If the IP works and the domain name does not, then we could be looking at an Network Solutions or Domain Name Server (DNS) problem rather than a problem with the servers.
- See if you can reach any site at all, or determine if you are unable to reach sites at random or specific areas of the country. This can aid in determining if the problem is internet or server related.
- Call a friend who uses a different ISP, and find out if the site is accessible to them. This can indicate whether or not the problem is connection- or ISP-related.
- Be aware that, in some cases, the rest of the internet may be able to reach your site just fine, whether you can reach it or not.
- Also be aware that there are COMMON internet slowdowns all the time, and often connection problems that resolve themselves in time. The nature of the Net is that it is somewhat unstable and subject to change at any time.
- If you are getting a 'Forbidden: You do not have permission to access / on this server' message, your account may be mis-configured or disabled. Please contact theEarchitect.com for help.
- Give the problem some time. Sometimes and hour or two of patience will pay off and save you a phone call to tech support.
- Be sure to note the time the problem first began.
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